NOTE: Currently several links and images in the Knowledgebase are broken due to some content being lost in the migration from the old IT Help website. Most of these errors should be fixed, but if you find a particular broken link or image, please let us know at help@physics.ucdavis.edu. Thank you!


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Knowledgebase

A variety of useful articles; including both frequently and not-so-frequently asked questions pertaining to Physics Department computing resources. If you cannot find what you're looking for here, you can always email help@physics.ucdavis.edu.

Knowledgebase Articles
Information regarding the planned upgrade of the Physics mail server (Solid), including impact and scheduled downtime.
Information regarding the campus Cyrus/Geckomail email migration. This migration took place during the final few months of 2015 (mostly October-November) and some information may be outdated now. But it may still be useful if you still have connections to Cyrus/Geckomail.
There are desktop access points as well as hallway APs that deliver eduRoam, moobilenetx, and ucd-guest wireless signals to the building.
A frequent error encountered when using Linux to connect to campus wireless is a "Choose CA Certificate" box that will not go away. Instructions on correcting this error (which appears to be a bug) are contained here. A similar error has been known to occur on Android as well.
Spam and Phishing Scams constantly increase in number and the scams are becoming more and more clever. Campus and the Physics Department have ways of combatting both Spam and Scams. This article covers those details as well as general information on how to protect yourself.
How to edit websites stored on Web1.
How to access and use your new email service, whether it's Microsoft Office 365 or DavisMail (Gmail).
Information on creating guest accounts for campus visitors, etc, as well as using the account once it has been created.
You may encounter a scary-looking warning from time to time if you use SSH to log into other systems. The warning itself is real: you should double check to make sure that you're not connecting to an imposter/man-in-the middle server. However, often times within Physics we'll upgrade computers etc, which will cause the key for the computer to change, thus giving remote users the error. This article explains the steps to remove the warning for the known-"good" computer and establish a remote connection again.
Instructions on accessing and utilizing Physauth, the Physics gateway/authentication server.
How to use a graphical application such as WinSCP, Filezilla, or Cyberduck to access your files on Physauth and more importantly, on FS or any other departmental server you may have files on.
SSH Tunneling is the preferred method of accessing Physics-networked machines from outside the Physics building (ie, from home or from campus Wi-fi). You can find instructions for setting up tunneling in this article, which will create a nearly seamless connection between your outside computer and your Physics-network computer.
Information on how to setup and print to the various public printers in the Physics building (available to Physics department members and students only).
Major changes to the 106 lab took place in the summer of 2014. See this article for a description of what has changed (particularly the new login scheme).
Overview of the room 106 Physics computer lab and information on lab usage.
How to configure a mail client (Thunderbird, Alpine, Apple Mail, iOS Mail, etc.) to connect to the Physics departmental mail server, solid.physics.ucdavis.edu. Note that if you have been migrated off of solid on to DavisMail or Office 365, these instructions will differ. (Follow the appropriate links).
The UC Davis Library does not officially support the Linux version of the new (as of 2016) Pulse Secure VPN client. This article expands on the information provided by the Library and gives step-by-step instructions for installation.
How to use X2Go, a graphical remote desktop solution that is installed on certain Physics servers.
NOTE: Possibly Outdated. Please contact Physics IT for up-to-date information.
How to access your mail on the Solid email server from the web.
Some links to Physics and Campus resources to help find other people on campus.